{"id":503,"date":"2021-08-01T16:06:48","date_gmt":"2021-08-01T16:06:48","guid":{"rendered":"https:\/\/jolie.vamtam.com\/?page_id=503"},"modified":"2026-05-07T15:09:56","modified_gmt":"2026-05-07T08:09:56","slug":"return-cancellations","status":"publish","type":"page","link":"https:\/\/flawlessgroup.id\/zh\/return-cancellations\/","title":{"rendered":"Return & Cancellations"},"content":{"rendered":"
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Return ~<\/span><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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& Cancelation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Pembatalan Pesanan (Cancellation)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pesanan dapat dibatalkan sebelum diproses atau dikirim.<\/p>

Jika pesanan sudah masuk proses packing atau pengiriman, maka pembatalan tidak dapat dilakukan.<\/p>

Untuk pengajuan pembatalan, silakan hubungi customer support kami melalui marketing@flawlessgroup.id<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Pengembalian Produk (Return)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kami menerima pengajuan return apabila:<\/p>

  • Produk rusak saat diterima<\/li>
  • Produk yang diterima salah<\/li>
  • Produk tidak sesuai pesanan<\/li><\/ul>

    Pengajuan return wajib dilakukan maksimal 1×24 jam setelah produk diterima. Dan WAJIB<\/strong> menyertakan VIDEO UNBOXING<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Syarat Return<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Produk yang diajukan return harus:<\/p>

    • Masih dalam kondisi lengkap<\/li>
    • Belum digunakan<\/li>
    • Menggunakan packaging asli<\/li>
    • Menyertakan video unboxing tanpa jeda\/edit<\/li><\/ul>

      Tanpa video unboxing, kami berhak menolak pengajuan return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Produk yang Tidak Dapat Direturn<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Kami tidak menerima return untuk:<\/p>

      • Kesalahan pembelian oleh customer<\/li>
      • Perbedaan preferensi aroma parfum<\/li>
      • Packaging penyok ringan akibat pengiriman<\/li>
      • Produk yang sudah digunakan<\/li><\/ul>

        \u00a0<\/p>

        Karena preferensi aroma bersifat subjektif, parfum yang sudah dibuka tidak dapat dikembalikan kecuali terdapat cacat produk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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        Proses Refund \/ Penukaran<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Setelah pengajuan disetujui:<\/p>

        • Produk dapat ditukar dengan item baru
          atau<\/li>
        • Refund akan diproses sesuai metode pembayaran awal<\/li><\/ul>

          \u00a0<\/p>

          Waktu proses refund biasanya memakan waktu 3\u20137 hari kerja.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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          Kontak Customer Support<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          marketing@flawlessgroup.id<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Return ~ & Cancelation Pembatalan Pesanan (Cancellation) Pesanan dapat dibatalkan sebelum diproses atau dikirim. Jika pesanan sudah masuk proses packing atau pengiriman, maka pembatalan tidak dapat dilakukan. Untuk pengajuan pembatalan, silakan hubungi customer support kami melalui marketing@flawlessgroup.id Pengembalian Produk (Return) Kami menerima pengajuan return apabila: Produk rusak saat diterima Produk yang diterima salah Produk tidak…<\/p>","protected":false},"author":1,"featured_media":3174,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-503","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/flawlessgroup.id\/zh\/wp-json\/wp\/v2\/pages\/503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flawlessgroup.id\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flawlessgroup.id\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flawlessgroup.id\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flawlessgroup.id\/zh\/wp-json\/wp\/v2\/comments?post=503"}],"version-history":[{"count":3,"href":"https:\/\/flawlessgroup.id\/zh\/wp-json\/wp\/v2\/pages\/503\/revisions"}],"predecessor-version":[{"id":988135,"href":"https:\/\/flawlessgroup.id\/zh\/wp-json\/wp\/v2\/pages\/503\/revisions\/988135"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/flawlessgroup.id\/zh\/wp-json\/wp\/v2\/media\/3174"}],"wp:attachment":[{"href":"https:\/\/flawlessgroup.id\/zh\/wp-json\/wp\/v2\/media?parent=503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}